Política de reembolso

Return Policy

The return must be requested within 14 days of the delivery date.

We don't do refunds, but we will issue a store credit that never expires.

Please note, all sale items are final sale and are not eligible to be returned.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewellery that may catch or tear fabric.

Intimate apparel and swimwear: must be returned unworn, and with the original hygienic protection sticker still intact. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc. 

Scarlett Orange reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact us to address any issues or concerns you have regarding the item(s) you wish to return

Made to order items: can ONLY be cancelled within 48 hours from when it was purchased after this no amendments can be made. You can return the item and receive a credit note after your item has been delivered to you.

1 of 1 items: can be cancelled within 24 hours

To start a return, contact: info@scarlettorange.com

How do I return my item?

Contact us and we will forward you the return details. Buyers are responsible for paying return costs.

You can always contact us for any return question at info@scarlettorange.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.