Here are the most frequently asked Questions. 

When do you release new items/ Restock?

The drops will be announced on the Home page! If you do not see a Time and Date it means New garments are being created and a Time and date has not been set. If the Shop is empty it is because everything has been sold from the previous drop!

Sign up to the newsletter at the bottom of the home page to be Notified.

Where are you based?

We are based in the UNITED KINGDOM. London!

What does reworked mean?

Reworked /Upcycled means we have used an authentic item of branded clothing and recycled it into something new. We mainly use damaged / B or C grade pieces that are hard to re-sell. We also use Fabrics from other garments or scraps we have collected from local factories.

Do you ship internationally?

Yes we ship worldwide 

Do you do custom orders?

Yes we do, Custom orders are perfect if you want something new! You might have seen something you liked that is sold out and can have something similar made (if possible). These are suitable for: Women, men and children. Check out the Custom order page HERE

What is a MADE TO ORDER?

Made to orders are items that can be remade more that once, these are still very limited and the quantity can vary from 2-7. The great thing about made to Orders is the chance to select any top or bottom size! These do however take 3-5 weeks to source and create your order.

I want to buy something that is OUT OF STOCK what do I do?

Unfortunately it is not always possible to remake an Item. Use the chat or contact form to find out!

Why does my garment have a mark on it?

Due to the nature of how these items are made occasionally there may be minor signs of wear and tear. please expect this as these garments have been upcycled from thrifted Garments. We try our best to clear, hide or not use those parts but sometimes it can not be avoided!

How much to items cost?

Different pieces cost different amounts, it will depend on the garments used to make it, the details or the exclusivity of the garment. The prices range from £150 GBP- £450 GBP

What is GBP?

GBP Stands for Great British Pound. It is the currency we use in the united Kingdom. Use the price converter to see what the conversion rate is for your country. If that does not work Use google

What is the refund Policy

There are No refunds. Please take this into consideration before buying. If you buy and are not happy with your purchase, then you will get a credit note that lasts for ever. If you need help with sizing use the size chart on the information tab or contact for help

How long does shipping take?

Shipping times depend on your country. Sometimes there may be delays, this could be for various reasons including customs searching your parcel or environmental issues. Scarlett Orange can not be held responsible for any delays with the shipping companies. 

Standard Shipping Times:

Uk: 1-3 Working days

Europe: 4-8 Working days

USA: 5-10 working days

Rest of the world: 5-12 Working days

***Please remember when you place a custom or made to order these times will be added to Construction time. It is advised that you choose express Shipping to shorten the entire process.

Tax and Duties:

The buyer is responsible for paying any TAX or custom duties. 

Dispatch times

If you order 1 of 1 Item The dispatch times are 3-5 days. This is for the payments to clear. In the past we have had fraudulent purchases which in the end we had to pay for. We lost the art and also the money and so this is why this safety precaution is in place.

**Sometimes your payment might be flagged as high risk. If this happens then the order will be cancelled and you must purchase again using a different payment method.

Can I cancel my order?

Yes. But you can only cancel within 24 hours of purchasing. After this time your item would have started processing. Just Contact info@scarlettorange.com with your order number within that time-frame

I saw your pictures on another website, is this you?

NO! There are many factories around the world especially in china that replicate my designs whilst using my images. The use super cheap materials and sometimes just print the patch design on. This factoriess never use authentic garments. If you see the price that's very low it is an alarm bell and I can not be held responsible if you purchase from them. Authentic Scarlett orange pieces are ONLY Sold on this website.